Shipping Policy

At dovke.top, operated by Mikolasek, we are committed to providing you with a seamless shopping experience, including reliable and efficient shipping services. Please review our shipping policy below for details on how your order will be processed and delivered.

Order Processing Time

All orders are processed and shipped from our facility located at 3046 Dogwood Lane, Tucson, AZ, US. We strive to process all orders promptly:

  • Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays) after receiving your order confirmation.
  • You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

We offer various shipping methods to best suit your needs. Estimated delivery times are in addition to the order processing time.

  • Standard Shipping: Estimated delivery within 5-7 business days after processing.
  • Expedited Shipping: Estimated delivery within 2-3 business days after processing.

We primarily ship via reputable carriers such as USPS, FedEx, and UPS. The specific carrier for your order will be determined based on the selected shipping service and destination.

Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout.

  • Domestic Shipping (within the US):
    • For orders under $50, a flat rate shipping fee will apply (e.g., Standard Shipping: $5.99; Expedited Shipping: $14.99).
    • Enjoy FREE Standard Shipping on all domestic orders totaling $50 or more!

International Shipping

dovke.top is proud to offer international shipping to customers in the United States (US) and the European Union (EU).

  • International Shipping Rates: These costs are calculated at checkout based on your destination and the weight/dimensions of your package.
  • Customs, Duties, and Taxes: Please be aware that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the sole responsibility of the recipient and are not included in the item price or shipping cost. We recommend contacting your local customs office for detailed information regarding your country’s customs policies.
  • International Delivery Times: Delivery times for international shipments vary significantly depending on the destination country’s customs processing and local postal services. Estimated delivery can range from 7-21 business days after processing.

Tracking Your Order

Once your order has shipped, you will receive an email notification from [email protected] containing your tracking number(s). You can use this number to track your order directly on the respective carrier’s website.

Damaged or Lost Packages

Mikolasek, operating dovke.top, is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly to file a claim. It is essential to save all packaging materials and damaged goods before initiating a claim. If your package appears lost, please contact the carrier directly for assistance.

Contact Information

For any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact us:

  • Email: [email protected]
  • Phone: 520-332-5467
  • Address: Mikolasek, 3046 Dogwood Lane, Tucson, AZ, US

This policy was last updated on May 15, 2024.